Job Description

Company Overview

Lebanon Federal Credit Union is a financial cooperative driven to enrich our community's lives.  We are dedicated and connected to our community and committed to excellence in member service and product offerings.  We strive to strike a balance between the needs of the individual member, membership, and our employees.  

Job Summary

LFCU is looking for an enthusiastic, positive, and friendly person to be a Fraud Investigation & Prevention Analyst at our Administration Center.  Under the general supervision of the Compliance Manager, the Fraud Investigation & Prevention Analyst is responsible for investigating suspected fraud, identifying and documenting fraudulent or suspicious activity, supporting fraud-prevention and loss-mitigation efforts, and assisting with related Compliance Department responsibilities. THIS POSITION IS NOT REMOTE. 

• Maintain the Credit Union’s fraud-prevention process, including daily review of VERAFIN alerts; investigate suspicious or suspected fraudulent activity and create cases as needed.
• Complete case investigations and maintain accurate, chronological case documentation.
• Report suspicious activity to Compliance and assist with the preparation of reports as needed.
• Provide general support for the administrative work of the Compliance Department.
• Serve as a fraud-mitigation resource for Credit Union branches, departments, and management.
• Assist in maintaining a listing of high-risk accounts, performing periodic reviews of high-risk account activity, and documenting and escalating investigations in preparation for SAR consideration where suspicious activity is noted.
• Develop, or assist in developing, training programs that address fraud mitigation for both employees (in relation to their responsibilities) and members (identifying fraud and safeguarding their accounts).
• Serve as a subject-matter resource for the Credit Union on fraud-related and loss-prevention issues; disseminate information, answer questions, and work directly with management to address fraud-mitigation issues as they arise.

Qualifications and Skills

 

• High school diploma or equivalent required; associate degree in criminal justice, finance, business, accounting, or a related field preferred, or minimum of three (3) years of experience in financial institution fraud prevention, fraud investigation, loss prevention, or a closely related area.
• Experience investigating suspected fraud involving deposit accounts, checks, debit/credit cards, ACH transactions, wires, online banking, account takeover, identity theft, scams, or similar financial crimes.
• Experience creating and maintaining investigative cases, including clear, accurate, chronological case notes, and supporting documentation.
• Experience with fraud-monitoring or case-management software; VERAFIN experience is strongly preferred but not required.
• Credit union or banking experience preferred.
• Working knowledge of financial institution fraud risks, including identity-theft red flags, elder financial exploitation, scams, account takeover, check fraud, and electronic-payment fraud.
• Familiarity with BSA/AML concepts, regulatory compliance issues, and suspicious-activity-reporting requirements sufficient to support the Compliance/BSA function. Direct responsibility for SAR decision-making or filing is not required.
• Ability to review account activity, recognize unusual patterns, gather relevant information, and develop a well-documented fraud investigation.
• Ability to identify activity that may warrant further review and refer completed investigations to Compliance/BSA for SAR consideration.
• Strong investigative and analytical skills.
• Excellent attention to detail and the ability to recognize patterns and inconsistencies.
• Strong written documentation skills, with the ability to clearly explain investigative findings.

Benefits and Perks

• Benefits for full-time employees at LFCU include paid holidays, paid time off, health insurance, dental insurance, vision insurance, paid short-term and long-term disability insurance, paid life insurance, 401k program with employer match, and an employee loan discount.

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