Job Description

We are seeking a detail-oriented and customer-focused professional to join our team in a patient-centered optical environment. In this role, you will help individuals select eyewear, interpret optical prescriptions, and ensure each person receives a comfortable, accurate, and high-quality vision care experience. The ideal candidate brings strong product knowledge, excellent communication skills, and a commitment to exceptional service.

Responsibilities

• Assist customers with selecting eyeglass frames, lenses, and lens enhancements based on their needs, style preferences, and prescription requirements.
• Interpret and verify optical prescriptions and enter order information accurately.
• Take precise measurements, including pupillary distance, segment height, and other fitting details as needed.
• Adjust, fit, repair, and maintain eyeglasses to ensure comfort and proper alignment.
• Educate customers on lens options, frame materials, coatings, and eyewear care.
• Process orders, track delivery status, and follow up on product readiness or adjustments.
• Provide excellent customer service while addressing questions, concerns, and warranty-related issues professionally.
• Maintain a clean, organized, and welcoming optical sales area.
• Ensure compliance with applicable state licensing requirements, company policies, and professional standards.
• Collaborate with optometrists, ophthalmic staff, and other team members to support a smooth patient experience.

Qualifications

• Active optician license, where required by state or local regulations.
• Experience in optical retail, eyewear dispensing, or a related patient service environment preferred.
• Strong understanding of lenses, frames, coatings, fittings, and eyewear repairs.
• Excellent interpersonal and communication skills with a customer-first approach.
• Strong attention to detail and accuracy when handling prescriptions and order entry.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Basic computer skills and comfort using point-of-sale or optical management systems.
• Professional demeanor, reliability, and a commitment to quality care.

Preferred Skills

• Knowledge of insurance, benefits verification, and vision plan processing.
• Experience with specialty lenses, progressive designs, or custom eyewear solutions.
• Ability to support sales goals while maintaining a high level of service and integrity.
• Experience with frame styling and product recommendations tailored to individual needs.

What We Offer

• A supportive and team-oriented work environment.
• Opportunities to grow your optical knowledge and professional skills.
• Competitive compensation and benefits, depending on experience.
• The chance to make a meaningful impact by improving the vision and confidence of the people you serve.

If you are passionate about quality eyewear, patient care, and helping others find solutions that fit both their vision and lifestyle, we encourage you to apply.

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