Program Manager (Crisis Ops) Job at AuraOne Human Data, Remote

VjhibHR2NURKb0Y2UG5FQ2lIa3hWWHBlSUE9PQ==
  • AuraOne Human Data
  • Remote

Job Description

Program Manager (Crisis Ops) is a remote review track for evaluating AI outputs across program management workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Why this role matters

Program management AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.

Responsibilities

  • Review AI outputs against current program management workflows, playbooks, and firm policy for Program Manager (Crisis Ops) assignments.
  • Grade tone, escalation logic, and stakeholder fit on a structured rubric.
  • Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
  • Capture the right next step so the modeling team can train on it.
  • Adjudicate disputed treatments against published playbooks or firm guidance.
  • Maintain reviewer-quality scores in inter-rater calibration cycles.

Qualifications

  • Direct working experience in program management on real teams for Program Manager (Crisis Ops) work.
  • Comfort applying multi-page rubrics consistently across long batches.
  • Clear written reasoning that names the policy or workflow being applied.
  • Strong attention to detail and the ability to flag when a prompt itself is the problem.
  • Reliable async availability for at least 10 hours per week.

Example tasks

  • Grade a model's response to a real program management ticket and rate workflow, tone, and escalation.
  • Flag a missed escalation with the right severity tag and corrected next step.
  • Adjudicate a disputed playbook call between two reviewers using firm guidance.
  • Audit a 25-row batch for rubric consistency and report drift to the program lead.

Nice to have

  • Prior experience training, calibrating, or QA-ing operations teams.
  • Familiarity with AI-assisted workflow tooling and its failure modes.
  • Bilingual experience for cross-region operations.

Skills

  • Operational review
  • Policy adherence
  • Workflow judgment
  • Stakeholder communication
  • Program management
  • ai model training (basics)
  • business continuity planning (bcp)
  • crisis management
  • cross-functional collaboration
  • data analysis
  • documentation
  • emergency operations

Work model

Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

$40–$60 / hr

Application process

Apply through AuraOne's specialist intake for role-specific routing and review. Final project scope, schedule, and contractor terms are confirmed before placement.

Job Tags

For contractors, Work experience placement, 10 hours per week

Similar Jobs

OneSpaWorld

Hair Stylist Job at OneSpaWorld

 ...of each client serviced. To prescribe the appropriate regimen of hair, nail and facial products and services for each client. Educate...  ...Relevant training and certification required to be a licensed Hair Stylist with proficient skills in cutting, coloring, blow dry styling.... 

Journey's End Refugee Services- PER DIEMS

Interpreter / Translator Job at Journey's End Refugee Services- PER DIEMS

 ...Job Title: Interpreter / Translator (Per Diem) Organization: Journeys End Interpreting & Translation Department Location: Buffalo, NY and surrounding Western New York counties Pay: $23$30/hour (hourly, visible to job seekers) Program OverviewJourneys End provides... 

Doral Investor Group LLC - Office

Home Care Patient Care Coordinator (Mandarin, Cantonese, Fuzhounese) Job at Doral Investor Group LLC - Office

 ...that allows elderly and disabled individuals to live with dignity and comfort in their own homes. We are currently seeking aChinese-speakingPatient Care Coordinator to support our diverse patient population from our Brooklyn office. In this essential role, youll serve... 

America's Best

Licensed Optician Job at America's Best

 ...s Best, we combine value, expertise, and exceptional service to ensure every customer leaves seeing and feeling their best. As an Optician, youll play a key role in delivering outstanding patient care while supporting store performance. What Youll Do Assist customers... 

Encore Hospitality

Hotel Front Desk Receptionist (evening shift) Job at Encore Hospitality

 ...Hotel Front Desk Receptionist (evening shift) Location - DoubleTree by Hilton Harrisonburg Were looking for a positive and professional Hotel Front Desk Receptionist (evening shift)to deliver an exceptional experience to every guest at our hotel. Youll welcome guests...