Job Description
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About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
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Remote Benefits Call Center Representative WEEKENDS OFF! $15/hr in training $16/hr in production Training: Monday - Friday 8:30 am EST - 5:00 pm EST (4-6 weeks)
Schedules: Monday - Friday 8:00am-8:00pm EST *Must be able to work any shift between this time frame* Shifts will rotate month to month with 1- 2 nights a week. Plenty of growth opportunities! Health benefits for you and your family including medical, dental, and vision, starting on day 1 of employment!
About the Benefits call center Representative role: As a member of the Benefits call center team, you will help people every day by taking calls, actively listening, while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits and additional employee perks. You will manage a steady volume of incoming calls, throughout your entire shift, from customers while navigating through multiple systems.
Requirements We're looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:
- Previous customer service and/or call center experience
- Keyboarding and MS Office proficiency
- Excellent communication skills
- Extensive experience with typing and keyboarding
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma or GED
- Experience working with healthcare and employer benefits is highly preferred
- Willing to work any shift between the hours of 8AM-8PM, Monday-Friday
- Shifts will rotate month to month with 1- 2 nights a week.
- Ability to successfully complete a mandatory paid training program (4-6 weeks)
- Ability to successfully pass a criminal background check.
- Must be 18 years of age or older
- Have a dedicated workspace and be able to pass a workspace inspection during the interview.
Below is what you'll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!- Apply to the role and provide your basic profile information (2 minutes)
- Answer prescreen questions to be sure you meet the minimum requirements for the role (3 minutes)
- If you qualify for the role, a recruiter will reach out to discuss the opportunity!
Be part of the future Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $28,120 - $35,150.
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
Job Tags
Full time, Remote work, Monday to Friday, Shift work, Night shift, Rotating shift